We want you to be happy with your purchase. This policy covers both physical products and screening tickets bought from filmclub.london. For any refund request, contact us at hello@filmclub.london.
Tickets
Screening tickets are refundable up to 72 hours before the screening start time. This window lets us reallocate returned seats to other attendees.
- Requests made within 72 hours of the screening can’t be refunded, as the seat can no longer be resold.
- To request a ticket refund, email us before the cut-off with your order details.
- If we cancel a screening, you’ll receive a full refund regardless of timing.
Products
We accept refunds on physical products returned within 30 days of purchase, provided the item is unused and in its original packaging.
- Return postage is the customer’s responsibility. We recommend using a tracked service, as we can’t refund items lost in transit.
- Once we receive and inspect the returned item, we’ll process your refund to your original payment method within 5–10 business days.
- We don’t currently offer exchanges. If you’d like a different item, please return the original for a refund and place a new order.
Faulty or incorrect items
If a product arrives faulty, damaged, or not as described, you’re entitled to a refund or replacement regardless of the 30-day window, and we’ll cover return postage in those cases. This doesn’t affect your statutory rights under UK consumer law.
How to request a refund
Email hello@filmclub.london with your order number and the reason for your request. We aim to respond within 2 business days.
Contact
filmclub.london
Email: hello@filmclub.london